Who is Monet for?
Importers of physical goods and the wholesalers or distributors bringing them to market. Monet brings supplier-payment operations together: invoice balances, returned-payment follow-ups, freight credits, and evidence requests. Receiving and payout services depend on your verified business and supported routes.
Does my supplier need a Monet account?
Not for a qualifying external payout. You can send to a supported bank account or local wallet, subject to the destination, recipient, and provider requirements.
Can my customers pay into my business workspace?
Eligible businesses can receive permitted customer payments using the account details issued to them. Third-party payment rules vary by provider, jurisdiction, and payment source. Check your account instructions before sharing receiving details.
What will I pay, and how long will it take?
Review the live quote for the exchange rate, fees, and expected recipient amount. Delivery estimates are shown when available and depend on the route, bank cutoffs, funding, and compliance checks. Verification or optional services may have separate fees.
What do I need before making a business payment?
Complete the business verification required by the provider, confirm an available route, and fund your balance. Some services require separate provider approval. Submit identity and business documents only through the secure verification flow, not by email.
Does Monet handle shipping or provide trade finance?
This workspace handles payments. Arrange freight, customs, cargo insurance, and trade financing separately; a payment status is not proof that goods were shipped or delivered.
Are trade records automatically verified against my bank?
No. Your business records and confirms payments, document references and agreed adjustments. Pending or disputed entries stay separate. Saved records have revision history, but they do not replace your accounting books, prove settlement, or release cargo. A supplier payout is approved separately using a live quote.
Can someone help with my first payment?
Yes. Email support@monet.family with your destination and currency. We’ll help check the fit and guide you through the available route.